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Carmel Hotel Reviews That Will Have You California Dreamin'

Whether it's one of our great vacation packages or easy access to Monterey Bay attractions like Fisherman's Wharf and Pebble Beach, travelers have fallen for Best Western Carmel's Town House Lodge. Warm hospitality, a quaint atmosphere and our focus on customer experience make us a local favorite. Take a few minutes to browse guest reviews of our Carmel, CA hotel. You won't want to settle for anywhere else for your next ocean-side getaway. 
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Service
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   Guest   •   August 15, 2023

Terrible Experience

I booked Best Western for August 2 and August 3, 2023. When we arrived, the rooms were skanky, smelled bad and had limited appeal. The soap was tiny, as was the shampoo. You pay a tremendous amount, and expect to receive a little luxury! Not here at Besr Western!!!! The following day, I hang the service nob on the door and NOTHING is done to the room!!!! I went to the manager to complain that my room was NOT made up, and he (A very rude Indian Man) came out YELLING at me on the court Yard (in front of other customers), that THIS is their POLICY!!!! I exclaimed that I paid for TWO DAYS, and I expectected to have TWO days of clean rooms and service!!!!! He was beligerent, and tried to cram a paper stating the policy in my face!!! Finally, the maid stepped up to me in apology for his behavior and offered me clean towels!!!!! What an awful experience!!!! I hate Best Western!!!! Maria Martinez
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  Guest   •   November 17, 2018

Mark C

Excellent hotel, clean and comfortable. The staff were really nice, and helpful. I would definitely stay there again.
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  Guest   •   November 17, 2018

review

Very nice stay, room pristine.
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  Guest   •   November 17, 2018

Great Stay!

Great stay, clean rooms with quiet location in the center of Carmel which is great. The staff is friendly and welcoming and the breakfast options were great. The pool was also very clean and warm
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