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Carmel Hotel Reviews That Will Have You California Dreamin

Whether it's one of our great vacation packages or easy access to Monterey Bay attractions like Fisherman's Wharf and Pebble Beach, travelers have fallen for Best Western Carmel's Town House Lodge. Warm hospitality, a quaint atmosphere and our focus on customer experience make us a local favorite. Take a few minutes to browse guest reviews of our Carmel, CA hotel. You won't want to settle for anywhere else for your next ocean-side getaway.

All Reviews

Guest   •   May 10, 2026

Best Best Western experience! ...

Best Best Western experience! Amazing location. Great service. Beautiful hotel in the quaint city of Carmel. Very walkable to lots of nearby shops and food. Somewhat of an ocean view from our hotel. Room was remodeled, not the nicest in the world but still comfortable and cute.
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Guest   •   January 29, 2026

Excellent place, within walking ...

Excellent place, within walking distance of the center. The rooms are clean, spacious, and very comfortable. Breakfast is included, which you can enjoy on the beautiful terrace overlooking the ocean. A welcoming place. The staff is very friendly and offers recommendations on places to visit. And the added bonus is the cappuccino machine in the lobby! Highly recommended for its quality and price.
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Guest   •   July 30, 2026

I just checked out ...

I just checked out of Best Western Carmel's Town House Lodge and couldn't wait to write a review about the exceptional stay my wife and I had. We came to Carmel for a midweek staycation focused on wine tasting, good food, and relaxing. When choosing a hotel, it came down to this Best Western and another nearby chain property. I ultimately chose Best Western because the rooms appeared more updated and had a pool. After staying here, I'm convinced I made the right choice. The experience started the moment we arrived. Marie at the front desk greeted us with a warm smile and such positive energy that it immediately set the tone for a wonderful trip. Great customer service can make all the difference, and Marie delivered exactly that. Our room was clean, spacious, and nicely updated. The shower, closet, and overall room layout felt larger than expected and made for a very comfortable stay. The pool was another pleasant surprise. It is actually 8 feet deep, which is becoming increasingly rare these days. We also wish we had spent more time enjoying the sun deck and its beautiful view overlooking the town. The location couldn't have been better for our visit. We were able to walk everywhere we wanted to go, including wine tasting rooms, restaurants, and shops, which made the entire trip stress-free. Breakfast was another highlight. It was convenient, and saved us from paying restaurant prices, where even a breakfast burrito can easily cost $20+ in Carmel. What impressed me most was the value. Carmel is a beautiful destination, but it can also be very expensive. This hotel offers an outstanding combination of price, location, comfort, and amenities. My wife and I live only about 30 minutes away, and it's hard to justify some of the ultra-luxury hotel rates in town when this property delivers such a great experience at a fraction of the cost. If you're looking for a clean, updated, well-located hotel with excellent service and great value, I highly recommend Best Western Carmel's Town House Lodge. We thoroughly enjoyed our stay and are already looking forward to returning.
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Guest   •   February 18, 2017

Pretty nice BW. Great ...

Pretty nice BW. Great location and very friendly staff. It is an old building so expect dated things like radiator heaters and probably no AC (I didn't see vents or AC controls). Some of the outlets are also so old that anything you plug in just falls out so maybe that's something management can get replaced on the cheap. Other than that, they do have updated furniture, TVs, WiFi, etc. The breakfast room is very small so expect to wait in line to get your food.
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