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Carmel Hotel Reviews That Will Have You California Dreamin

Whether it's one of our great vacation packages or easy access to Monterey Bay attractions like Fisherman's Wharf and Pebble Beach, travelers have fallen for Best Western Carmel's Town House Lodge. Warm hospitality, a quaint atmosphere and our focus on customer experience make us a local favorite. Take a few minutes to browse guest reviews of our Carmel, CA hotel. You won't want to settle for anywhere else for your next ocean-side getaway.

All Reviews

Guest   •   August 15, 2023

Terrible Experience

I booked Best Western for August 2 and August 3, 2023. When we arrived, the rooms were skanky, smelled bad and had limited appeal. The soap was tiny, as was the shampoo. You pay a tremendous amount, and expect to receive a little luxury! Not here at Besr Western!!!! The following day, I hang the service nob on the door and NOTHING is done to the room!!!! I went to the manager to complain that my room was NOT made up, and he (A very rude Indian Man) came out YELLING at me on the court Yard (in front of other customers), that THIS is their POLICY!!!! I exclaimed that I paid for TWO DAYS, and I expectected to have TWO days of clean rooms and service!!!!! He was beligerent, and tried to cram a paper stating the policy in my face!!! Finally, the maid stepped up to me in apology for his behavior and offered me clean towels!!!!! What an awful experience!!!! I hate Best Western!!!! Maria Martinez
Service
Quality
Cleanliness
Guest   •   May 19, 2019

방청소가 안된방을 배정해줘서 30분을 ...

방청소가 안된방을 배정해줘서 30분을 기다렸다 들어갔음. 청소가 안돼서 다른방을 달라하다가 오히려 인포메이션 아가씨가 더 큰소리로 겁을 줌 영어를 잘 못해서 더이상 상대를 안하고 지내다 옴 몹시 불쾌했음
Service
Quality
Cleanliness
Guest   •   February 27, 2020

Está bien con relación ...

Está bien con relación al precio. Está bien ubicado, unas 8 cuadras de la playa apx.
Service
Quality
Cleanliness
Guest   •   March 12, 2019

Muy acorde al precio ...

Muy acorde al precio buena ubicación lástima que la calefacción de la habitación era demasiado ruidosa hasta molesta para dormir
Service
Quality
Cleanliness
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