Carmel Hotel Reviews That Will Have You California Dreamin'

Our stay at The Best Western in Carmel was simply wonderful. Sanjay is the epitome of what an owner/proprietor should be. He is welcoming, friendly, attentive, and gracious. He doesn’t just take your money, he offers you SERVICE. He is very knowledgeable of the best places to dine and even the best way to charge your EV. The property itself is located within walking distance of everything important in Carmel for those visiting. Food, wine, shopping and the beach are a few blocks away. The rooms are nice and CLEAN. They are not super fancy( Who cares? Carmel is about experiencing the CITY), but they are not run down either. Its simply a nice room at a fair price. The breakfast is more than enough for a quick bite. There is ample parking and the property is quiet. When we return, which will be SOON, we will be staying at THIS PROPERTY. It will be our “second home”.

I booked Best Western for August 2 and August 3, 2023. When we arrived, the rooms were skanky, smelled bad and had limited appeal. The soap was tiny, as was the shampoo. You pay a tremendous amount, and expect to receive a little luxury! Not here at Besr Western!!!! The following day, I hang the service nob on the door and NOTHING is done to the room!!!! I went to the manager to complain that my room was NOT made up, and he (A very rude Indian Man) came out YELLING at me on the court Yard (in front of other customers), that THIS is their POLICY!!!! I exclaimed that I paid for TWO DAYS, and I expectected to have TWO days of clean rooms and service!!!!! He was beligerent, and tried to cram a paper stating the policy in my face!!! Finally, the maid stepped up to me in apology for his behavior and offered me clean towels!!!!! What an awful experience!!!! I hate Best Western!!!! Maria Martinez