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Carmel Hotel Reviews That Will Have You California Dreamin

Whether it's one of our great vacation packages or easy access to Monterey Bay attractions like Fisherman's Wharf and Pebble Beach, travelers have fallen for Best Western Carmel's Town House Lodge. Warm hospitality, a quaint atmosphere and our focus on customer experience make us a local favorite. Take a few minutes to browse guest reviews of our Carmel, CA hotel. You won't want to settle for anywhere else for your next ocean-side getaway.

All Reviews

Guest   •   February 22, 2023

Hotel bem localizado, equipe ...

Hotel bem localizado, equipe da recepção bem atenciosa. Estacionamento gratuito. O café da manhã não estava bom, mas fora isso deu tudo certo!
Service
Quality
Cleanliness
Guest   •   August 15, 2023

Terrible Experience

I booked Best Western for August 2 and August 3, 2023. When we arrived, the rooms were skanky, smelled bad and had limited appeal. The soap was tiny, as was the shampoo. You pay a tremendous amount, and expect to receive a little luxury! Not here at Besr Western!!!! The following day, I hang the service nob on the door and NOTHING is done to the room!!!! I went to the manager to complain that my room was NOT made up, and he (A very rude Indian Man) came out YELLING at me on the court Yard (in front of other customers), that THIS is their POLICY!!!! I exclaimed that I paid for TWO DAYS, and I expectected to have TWO days of clean rooms and service!!!!! He was beligerent, and tried to cram a paper stating the policy in my face!!! Finally, the maid stepped up to me in apology for his behavior and offered me clean towels!!!!! What an awful experience!!!! I hate Best Western!!!! Maria Martinez
Service
Quality
Cleanliness
Guest   •   July 14, 2024

Clean room. Walking distance ...

Clean room. Walking distance to just about anything beaches 0.9 miles downhill this means the hotel is 0.9 miles back uphill. LOL
Service
Quality
Cleanliness
Guest   •   July 14, 2024

Clean room. Walking distance ...

Clean room. Walking distance to just about anything beaches 0.9 miles downhill this means the hotel is 0.9 miles back uphill. LOL
Service
Quality
Cleanliness