Carmel Hotel Reviews That Will Have You California Dreamin

I booked Best Western for August 2 and August 3, 2023. When we arrived, the rooms were skanky, smelled bad and had limited appeal. The soap was tiny, as was the shampoo. You pay a tremendous amount, and expect to receive a little luxury! Not here at Besr Western!!!! The following day, I hang the service nob on the door and NOTHING is done to the room!!!! I went to the manager to complain that my room was NOT made up, and he (A very rude Indian Man) came out YELLING at me on the court Yard (in front of other customers), that THIS is their POLICY!!!! I exclaimed that I paid for TWO DAYS, and I expectected to have TWO days of clean rooms and service!!!!! He was beligerent, and tried to cram a paper stating the policy in my face!!! Finally, the maid stepped up to me in apology for his behavior and offered me clean towels!!!!! What an awful experience!!!! I hate Best Western!!!! Maria Martinez

Hotel bem localizado, equipe da recepção bem atenciosa. Estacionamento gratuito. O café da manhã não estava bom, mas fora isso deu tudo certo!

Great location,Step out of your room and your steps away to enjoy the beautiful city. Everyone was super nice, and our room was recently remodeled. Even had a nice TV to watch the superbowl on. I'm already looking to come back.

Hermoso hotel, lo usamos sólo por una noche, tomamos una habitación para 4 en dos camas queen, muy cómodas, muy buenos colchones al igual que las almohadas, limpio, cómodo, estacionamiento propio y muy buena atención del personal, que a pesar de haber llegado tarde, nos atendió muy simpáticamente. El hotel está muy bien ubicado como para recorrer el pequeño pueblo de El Carmel...