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Carmel Hotel Reviews That Will Have You California Dreamin'

Whether it's one of our great vacation packages or easy access to Monterey Bay attractions like Fisherman's Wharf and Pebble Beach, travelers have fallen for Best Western Carmel's Town House Lodge. Warm hospitality, a quaint atmosphere and our focus on customer experience make us a local favorite. Take a few minutes to browse guest reviews of our Carmel, CA hotel. You won't want to settle for anywhere else for your next ocean-side getaway. 
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Service
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Cleanliness
 
  Guest   •   August 15, 2023

Terrible Experience

I booked Best Western for August 2 and August 3, 2023. When we arrived, the rooms were skanky, smelled bad and had limited appeal. The soap was tiny, as was the shampoo. You pay a tremendous amount, and expect to receive a little luxury! Not here at Besr Western!!!! The following day, I hang the service nob on the door and NOTHING is done to the room!!!! I went to the manager to complain that my room was NOT made up, and he (A very rude Indian Man) came out YELLING at me on the court Yard (in front of other customers), that THIS is their POLICY!!!! I exclaimed that I paid for TWO DAYS, and I expectected to have TWO days of clean rooms and service!!!!! He was beligerent, and tried to cram a paper stating the policy in my face!!! Finally, the maid stepped up to me in apology for his behavior and offered me clean towels!!!!! What an awful experience!!!! I hate Best Western!!!! Maria Martinez
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  Guest   •   April 15, 2022

Great!!!

Our stay at The Best Western in Carmel was simply wonderful. Sanjay is the epitome of what an owner/proprietor should be. He is welcoming, friendly, attentive, and gracious. He doesn’t just take your money, he offers you SERVICE. He is very knowledgeable of the best places to dine and even the best way to charge your EV. The property itself is located within walking distance of everything important in Carmel for those visiting. Food, wine, shopping and the beach are a few blocks away. The rooms are nice and CLEAN. They are not super fancy( Who cares? Carmel is about experiencing the CITY), but they are not run down either. Its simply a nice room at a fair price. The breakfast is more than enough for a quick bite. There is ample parking and the property is quiet. When we return, which will be SOON, we will be staying at THIS PROPERTY. It will be our “second home”.
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  Guest   •   November 17, 2018

love carmel townhouse lodge

We have been staying at this location for many any years starting in 1994. Love the location of the hotel. I am a true believer in small establishments in local communities. Their amenities a amazing. The staff is excellent. Parking is amazing. Local visitors to this hotel in Carmel. Drink machine has Dollar soft drinks, name brand. Their breakfast is sufficient to get the day off to a great start. Have fans in the rooms if needed, and a heater in bathroom if needed!! Never needed it this trip in October 2014. Was a perfect time to visit. Same time next year God willing!!!
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  Guest   •   November 17, 2018

The BEST

Best Western Carmel Town House is our favorite place to stay in Carmel. We stayed there many times. Seeing JD Desai again & again is like visiting a relative. He smiles a lot. He is very attentive to his guests. His staff are friendly. I recommend anybody to try BWCTH 100%. Thank you JD, you are the BEST.
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