Our Cleanliness Commitment

Our Safety Commitment at Best Western Carmel's Townhouse Lodge

Our stunning coastal hotel in Carmel Downtown awaits you with enhanced cleaning protocols, minimum contact exposure, and tons of preventative measures. Experience warm hospitality combined with safety measures to ensure you have a safe and peaceful stay with us.

Before You Arrive

Common Areas
- Enhanced schedule for sanitizing and disinfecting for the Lobby and public areas
- Disinfecting all common areas with CDC recommended Electrostatic sprayer
- Increased signage and distance markers to remind you to practice social distancing.
- Sanitizing stations and wipes accessible at reception
- Plexiglass barriers installed at the reception.
- Disposable masks also available at reception if you left yours at home.
- Streamlined check-in and check-out process to minimize contact with personnel
Rooms + Suites
- All rooms are thoroughly cleaned and disinfected, especially the high touch point areas. Employees are trained to wear masks and gloves while cleaning.
- All guest room keys are sanitized for a safe and clean experience.
- As per CDC recommendations, daily Housekeeping service has been suspended for guests staying less than three nights; towels, trash removal, and other items are always available upon request.
Dining
- Modified breakfast with "grab and go" breakfast bags that include a whole piece of fruit, juice drink, pre-wrapped breakfast bar, and a napkin.
- Bottled water available for all guests
Staff
- Employees are thoroughly trained in cleanliness and hygiene protocols per the Best Western We Care Clean Program.
- Employee workstations to be cleaned and disinfected after every shift
- Employees to stay home if unwell, communicate their potential exposure to COVID-19 with management, and be fully educated on how to maintain a safe and clean home

Traveler’s Insights

What extra measures are being taken while cleaning the guest rooms?

Hotel and guest rooms are disinfected using the disinfectant product from Ecolab, a Best Western approved vendor. We are also using state of art Electrostatic spraying technology to disinfect the guest rooms.
What does the hotel do for housekeeping services?

As per CDC recommendations, daily Housekeeping service has been suspended for guests staying less than three nights; towels, trash removal, and other items are always available upon request.
Is there free parking at the hotel?

The hotel has free On-Site parking. Also, additional FREE parking is available on the street.
Does guests have to wear face coverings at the hotel?

Guests and staff are required to wear face coverings in all common areas of the hotel, including at check-in at the front desk.

Our Safety Commitment at Best Western Carmel's Townhouse Lodge

Responsible Hospitality

Before You Arrive

Travel Safely

Handwash

Social Distancing

Wear Mask

Play and Stay Local

In the Words of Our Guests

Traveler’s Insights

What extra measures are being taken while cleaning the guest rooms?

What does the hotel do for housekeeping services?

Is there free parking at the hotel?

Does guests have to wear face coverings at the hotel?