Does the hotel have a street number for the physical address?
ACarmel Village does not have street numbers so if you are trying to plug the address into your GPS, please search the hotel by business name or phone number.
Does your hotel allow pets?
AAlthough Carmel is a very pet-friendly place, our hotel does not allow pets. Please visit www.stayincarmel.org to show lodging places that allows pets.
Does Best Western Carmel's Town House Lodge have free breakfast?
AOur hotel offers a complimentary breakfast with fresh waffles, cereals, yogurt, pastries, fruit, coffee, orange juice, and milk. The selection changes from day to day, so you will always wake up to something a little different!
Do your guest rooms have air conditioning?
ADue to the cool breeze in Carmel all year round, guest rooms do not come with air Conditioning. No hotels in Carmel provide air conditioning. However, our Guest rooms are equipped with portable oscillating fans.
What are the hotel's office hours?
AAlthough the hotel is staffed 24 hours of the day, our lobby hours are from 8:00 A.M. to 10:00 P.M.
Where can I get pool towels?
APool towels are available in the lobby.
What is the hotel's cancellation policy?
AAlthough the general hotel cancellation policy is 72 hours and for special events it is 30 days for the full deposit, cancellation policy may vary depending on the rate plan and booking source. Please review the cancellation policy from the booking source.
Does your hotel have an elevator?
AOur hotel is a two-story building and does not have elevator access.
Can we guarantee a room on the ground floor while making a reservation?
AThe only rooms that are guaranteed on the ground floor are our Single Queen bed accessible rooms, for which you have to make reservation for that room type. We can put a request in the reservation for upstairs or downstairs, strictly based on availability.
What is the number for internet technical support?
AWe have 24-hour internet support, which you can reach at 1-888-999-1282.
What is the check-in and check -out time?
AThe check in time is 3:00 pm and check out time is 11:00am.
Does the Hotel have Air conditioning?
AHotel does not require A/C as Carmel experiences the pacific breeze all year round. However hotel provides oscillating tower fans in each of the guest rooms.
What is the menu for the breakfast?
AEnjoy a hot and healthy complimentary breakfast each morning of your hotel stay. Our menu includes Belgian waffles, breakfast meats, fresh fruits, fruit juices, your choice of breads, baked local pastries, English muffins, bagels and cream cheese, hard-boiled eggs, yogurt, slow cooked oatmeal with toppings, several cold cereals, coffee, teas and hot chocolate.
Does the Hotel offer free parking?
AHotel does offer complimentary parking and is based on first come first serve basis. Additional parking is also available on street. Our staff can provide further information upon registration.