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Frequently Asked Questions

Does Best Western Carmel's Town House Lodge offer free Wi-Fi?

A The Best Western Carmel's Town House Lodge offers complimentary Wi-Fi for guests, making it easy to connect with home and office while you travel.

Do you offer specials or packages?

A The Best Western Carmel's Town House Lodge offers specials, packages, and hotel deals to simplify travel planning. Reserve one of our specials to enjoy our best savings.

Does Best Western Carmel's Town House Lodge have a pool?

A The hotel offers a seasonally heated pool. Guests also enjoy complimentary poolside towels.

Does Best Western Carmel's Town House Lodge offer accessible rooms?

A The hotel offers accessible rooms and common areas for guests with disabilities. Get more information about the features of our accessible rooms, common areas, and special services on the Accessibility Page or call us at 831-624-1261.

What is the closest airport to the Best Western Carmel's Town House Lodge?

A The closest airport to the hotel is Monterey Regional Airport, located 6.2 miles away and approximately a nine-minute journey by taxi.

Does the hotel have a street number for the physical address?

A Carmel Village does not have street numbers so if you are trying to plug the address into your GPS, please search the hotel by business name or phone number.

Does your hotel allow pets?

A Although Carmel is a very pet-friendly place, our hotel does not allow pets. Please visit www.stayincarmel.org to show lodging places that allows pets.

Does Best Western Carmel's Town House Lodge have free breakfast?

A Our hotel offers a complimentary breakfast with fresh waffles, cereals, yogurt, pastries, fruit, coffee, orange juice, and milk. The selection changes from day to day, so you will always wake up to something a little different!

Do your guest rooms have air conditioning?

A Due to the cool breeze in Carmel all year round, guest rooms do not come with air Conditioning. No hotels in Carmel provide air conditioning. However, our Guest rooms are equipped with portable oscillating fans.

What are the hotel's office hours?

A Although the hotel is staffed 24 hours of the day, our lobby hours are from 8:00 A.M. to 10:00 P.M.

Where can I get pool towels?

A Pool towels are available in the lobby.

What is the hotel's cancellation policy?

A Although the general hotel cancellation policy is 72 hours and for special events it is 30 days for the full deposit, cancellation policy may vary depending on the rate plan and booking source. Please review the cancellation policy from the booking source.

Does your hotel have an elevator?

A Our hotel is a two-story building and does not have elevator access.

Can we guarantee a room on the ground floor while making a reservation?

A The only rooms that are guaranteed on the ground floor are our Single Queen bed accessible rooms, for which you have to make reservation for that room type. We can put a request in the reservation for upstairs or downstairs, strictly based on availability.

What is the number for internet technical support?

A We have 24-hour internet support, which you can reach at 1-888-999-1282.

What is the check-in and check -out time?

A The check in time is 3:00 pm and check out time is 11:00am.

Does the Hotel have Air conditioning?

A Hotel does not require A/C as Carmel experiences the pacific breeze all year round. However hotel provides oscillating tower fans in each of the guest rooms.

What is the menu for the breakfast?

A Enjoy a hot and healthy complimentary breakfast each morning of your hotel stay. Our menu includes Belgian waffles, breakfast meats, fresh fruits, fruit juices, your choice of breads, baked local pastries, English muffins, bagels and cream cheese, hard-boiled eggs, yogurt, slow cooked oatmeal with toppings, several cold cereals, coffee, teas and hot chocolate.

Does the Hotel offer free parking?

A Hotel does offer complimentary parking and is based on first come first serve basis. Additional parking is also available on street. Our staff can provide further information upon registration.
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